Customer Support Associates

Private Jobs posted 3 weeks ago

Job Description

Job Location : Thane

Customer Service Associates : 25 Post (Min HSC with Good Communication Skills, Excellent English Communication, should be comfortable working in Rotational and Night shifts)

Responsibilities –

Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action
Properly log each call and ensure that the caller receives the correct information
Maintain professionalism at all times even during stressful phone interactions
Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks
Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests
Maintains working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city department’s times of operations, services performed, after hour procedures and contact persons for specific functions
Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees
May be required to work overtime, weekends, holidays, and/or during declared emergencies
Maintain excellent diction, grammar, voice quality, and articulation
Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call center’s image
Demonstrates a commitment to learning quickly and effectively applying knowledge
Demonstrates a commitment to supporting a productive, positive work environment

Age : 18 to 28 years

Salary : Best as per Industry for the deserving candidate

Eligibility : As mentioned above against the post.

Selection Process : Profile Evaluation, Personal Interview

How to Apply

The applications are invited online
Please ensure to update your complete information with latest photo from My Profile.
Click on APPLY to process your online application.
The HR will get your profile in his email. If they finds your profile suitable, you may get contact for next round of interview.